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Contact
Celestial Vault is a UK-based Pokémon TCG retailer specialising in Simplified Chinese Pokémon cards and sealed product. We're based in Winchester, and every message is read and answered by a person.
Customer service
- Email: help.celestialvault@outlook.com — this is our only official support address
- Hours: Monday to Friday, UK time (excluding bank holidays)
- Response time: within 24–48 hours on working days
- Please include your order number if your message is about an existing order.
Business details
- Trading name: Celestial Vault
- Business type: Sole trader based in England
- Business and returns address: 21 Centinal Road, Winchester, SO22 6HA, United Kingdom
- Website: www.celestialvault.co.uk
- Payments: processed securely through Shopify Checkout — major debit and credit cards plus the wallets shown at checkout
Please do not send returns without emailing us first. We'll confirm the return and reply with instructions.
Useful pages
- Shipping & Delivery — UK, EU and US rates and dispatch times
- Refund & Returns Policy
- Authenticity & How We Verify
- Frequently Asked Questions
- Chinese Pokémon TCG — Complete UK Guide
Social channels
All of our official social profiles are listed at linktr.ee/celestivault_uk. If you receive a message claiming to be from Celestial Vault through any other account or email address, please treat it as fraudulent and let us know.