Celestial Vault — Legal Notice

Last updated: 30 October 2026

1. Site operator

This website (www.celestialvault.co.uk, the "Site") is operated by:

Celestial Vault (trading name)
Sole trader
21 Centinal Road, Winchester, SO22 6HA, United Kingdom
Email: help.celestialvault@outlook.com

Celestial Vault is a UK-based Pokémon TCG retailer specialising in Simplified Chinese Pokémon cards and sealed product.

2. Trademark and affiliation disclaimer

Pokémon and all related names, logos, characters, card designs and imagery are trademarks and copyrights of Nintendo, Creatures Inc., GAME FREAK inc. and The Pokémon Company International. Celestial Vault is an independent retailer and is not affiliated with, endorsed by or sponsored by any of these companies. Product names and images on this Site are used solely to identify genuine goods offered for resale.

3. Intellectual property

All original content on this Site — including text, our own product photography, layout and branding — is the property of Celestial Vault or used under licence, and may not be reproduced without permission. Nothing on this Site grants any licence to third-party trademarks or copyrighted material.

4. Product information

We take care to describe products accurately, but colours may render differently on screens, manufacturer or stock images may be used to identify factory-sealed products, and information may occasionally contain errors. Product descriptions do not constitute a guarantee of secondary-market value. Obvious errors in pricing or descriptions may be corrected, and affected orders cancelled and refunded, before dispatch.

5. Mystery and blind products

Mystery packs and blind boxes contain randomised contents as described in our Terms of Service. They are collectible products, not investments or games of chance offering monetary prizes; every mystery pack contains the stated guaranteed number of authentic cards.

6. Website availability and external links

The Site is provided "as is". We do not guarantee uninterrupted or error-free availability. Links to third-party websites (including our social profiles) are provided for convenience; we are not responsible for their content.

7. Liability

Our liability in connection with purchases is set out in our Terms of Service. Nothing on this Site excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

8. Data protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR / the Data Protection Act 2018. We do not sell personal data.

9. Complaints

If you have a complaint, contact us first at help.celestialvault@outlook.com — we aim to resolve issues quickly. UK consumers can also get free advice from Citizens Advice. Purchases made through Shopify Checkout are additionally covered by the protections of your payment provider.

10. Governing law

This notice and the Site are governed by the laws of England and Wales. Consumers keep any mandatory protections of their country of residence.

11. Official communications

help.celestialvault@outlook.com is our only official support email. We will never contact you from another address to ask for payment or personal details. Our official social channels are listed at linktr.ee/celestivault_uk.