Celestial Vault — Legal Notice

Last updated: 5 July 2026

1. Site operator

This website (celestialvault-store.myshopify.com, the "Site") is operated by:

Celestial Vault United Kingdom Email: help.celestialvault@outlook.com

Sole Trader 

Located in Winchester, United Kingdom

Please contact us for further details

2. Trademark and affiliation disclaimer

Pokémon and all related names, logos, characters, card designs, and imagery are trademarks and copyrights of Nintendo, Creatures Inc., GAME FREAK inc., and The Pokémon Company International. Celestial Vault is an independent retailer and is not affiliated with, endorsed by, or sponsored by any of these companies. Product names and images on this Site are used solely to identify genuine goods offered for resale.

3. Intellectual property

All original content on this Site — including text, product photography taken by us, layout, and branding — is the property of Celestial Vault or used under licence, and may not be reproduced without permission. Nothing on this Site grants any licence to third-party trademarks or copyrighted material.

4. Product information

We take care to describe products accurately, but colours may render differently on screens, stock images may be used for factory-sealed products, and information may occasionally contain errors. Product descriptions do not constitute a guarantee of secondary-market value. Obvious errors in pricing or descriptions may be corrected, and affected orders cancelled and refunded, before dispatch.

5. Mystery and blind products

Mystery packs and blind boxes contain randomised contents as described in our Terms of Service. They are collectible entertainment products, not investments or games of chance offering monetary prizes; every pack contains the stated guaranteed number of authentic cards.

6. Website availability and external links

The Site is provided "as is". We do not guarantee uninterrupted or error-free availability. Links to third-party websites (including our social profiles) are provided for convenience; we are not responsible for their content.

7. Liability

Our liability in connection with purchases is set out in our Terms of Service. Nothing on this Site excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

8. Data protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR / the Data Protection Act 2018. We do not sell personal data.

9. Consumer dispute resolution

If you have a complaint, contact us first at help.celestialvault@outlook.com — we aim to resolve issues quickly. UK consumers may also seek advice from Citizens Advice. Purchases made through Shopify checkout are additionally subject to the protections of your payment provider.

10. Governing law

This notice and the Site are governed by the laws of England and Wales. Consumers retain any mandatory protections of their country of residence.

11. Official communications

help.celestialvault@outlook.com is our one and only official support email. We will never contact you from another address to request payment or personal details. Our official social channels are linked from this Site only.