Celestial Vault — Shipping Policy

Last updated: 24 September 2026

This policy explains where we ship, how long delivery takes and what happens if something goes wrong in transit. For returns and refunds, please see our Refund & Returns Policy.

1. Where we ship

We are located in Winchester, United Kingdom. We deliver to the UK and to selected international destinations; available destinations and exact rates are shown at checkout.

US orders: We offer two flat-rate shipping options to the United States — Standard (6–8 days) and Premium (4 days). The rate is the same regardless of parcel size or weight, so a single card ships for the same cost as a full box. To get the best value from shipping, we recommend combining your items into one order rather than placing several smaller ones.

2. Processing times

Orders are typically processed and dispatched within 1–3 business days (Mon–Fri, UK time, excluding bank holidays). During new-set releases, sales, or high demand, dispatch may take longer — any known delays will be noted on the Site.

Pre-order items ship on or after the release date shown on the product page. If an order contains both in-stock and pre-order items, the whole order ships together when the pre-order is available, unless you place separate orders.

3. Delivery estimates

• UK: 1–3 business days from dispatch (tracked services), depending on the option selected at checkout.
• International: typically 5–14 business days from dispatch, depending on destination and customs processing.

All delivery times are estimates, not guarantees. Courier delays, customs inspections, and events outside our control can extend delivery.

4. Shipping costs

Shipping is calculated at checkout based on destination, weight, and service selected. High-value orders (e.g. graded or chase singles) may be shipped on an upgraded tracked and insured service at our discretion.

5. Packaging

Single cards are shipped in protective sleeves and rigid packaging (toploaders or card savers as appropriate). Sealed products and mystery packs are packed in boxes or padded mailers with protective fill. Seals are never opened, weighed, or tampered with before dispatch.

6. Tracking

You will receive a dispatch confirmation email with tracking details (where a tracked service applies). Please allow up to 24 hours for tracking to activate.

7. Customs, duties and import taxes (international orders)

International orders may be subject to import duties, customs fees, or local taxes levied by the destination country. These are the buyer's responsibility and are not included in our prices or shipping charges. Refused or unclaimed parcels returned to us due to unpaid duties may be refunded minus the original and return shipping costs.

8. Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address supplied incorrectly. If you spot a mistake, email help.celestialvault@outlook.com immediately — we can correct an address only before dispatch. Parcels returned to us as undeliverable can be reshipped (postage payable) or refunded minus shipping.

9. Lost, delayed or damaged parcels

If your parcel is significantly delayed, appears lost, or arrives damaged, contact help.celestialvault@outlook.com with your order number. For damage, please photograph the parcel and packaging before opening where possible. We will open a claim with the courier on your behalf — courier claims usually take 7–12 days to resolve. We remain responsible for getting your order to you: you'll receive a replacement or full refund for confirmed lost or damaged-in-transit orders, in line with our Refund & Returns Policy.

Risk in the goods passes to you on delivery.

10. Contact

Shipping queries: help.celestialvault@outlook.com (include your order number). This is our one and only official support email.

Celestial Vault, 21 Centinal Road, Winchester, SO22 6HA, United Kingdom.