Celestial Vault — Shipping Policy

Last updated: 31 October 2026

This policy explains where we ship, how long delivery takes and what happens if something goes wrong in transit. The same rates and times are shown on our Shipping & Delivery page and at checkout. For returns and refunds, please see our Refund & Returns Policy.

1. Where we ship and what it costs

We ship from Winchester, United Kingdom, to the UK, all 27 European Union member states and the United States.

UK Standard	£4.99 — free on orders over £50	0–4 working days
UK Express	£6.99	Faster dispatch and transit
EU Standard	£14.99	4–8 working days
EU Premium	£21.99	3 working days
U.S. Standard	£24.99	6–10 working days
U.S. Premium	£32.99	4 working days

International rates are flat regardless of parcel size or weight, so combining items into one order is better value than placing several smaller ones.

2. Processing times

In-stock orders are typically dispatched within 1–3 working days (Mon–Fri, UK time, excluding bank holidays).

Pre-order items are clearly marked as pre-order and ship on or after the date shown on the product page. If an order contains both in-stock and pre-order items, the whole order ships together when the pre-order item is available, unless you place separate orders.

3. Delivery estimates

The delivery times in Section 1 apply from dispatch. All delivery times are estimates, not guarantees; courier delays, customs inspections and events outside our control can extend delivery.

4. Packaging

Single cards are shipped in protective sleeves and rigid packaging (toploaders or card savers as appropriate). Sealed products and mystery packs are packed in boxes or padded mailers with protective fill. Seals are never opened, weighed, or tampered with before dispatch.

5. Tracking

All orders ship tracked. You will receive a dispatch confirmation email with tracking details. Please allow up to 24 hours for tracking to activate.

6. Customs, duties and import taxes

• UK orders: no import charges — we ship from the UK.
• US orders: import duties are calculated and collected at checkout, so nothing is charged on delivery.
• EU orders: import VAT, duties or handling fees may be charged by the destination country on delivery and are the buyer's responsibility.

Refused or unclaimed parcels returned to us because of unpaid import charges may be refunded minus the original and return shipping costs.

7. Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address supplied incorrectly. If you spot a mistake, email help.celestialvault@outlook.com immediately — we can correct an address only before dispatch. Parcels returned to us as undeliverable can be reshipped (postage payable) or refunded minus shipping.

8. Lost, delayed or damaged parcels

If your parcel is significantly delayed, appears lost, or arrives damaged, contact help.celestialvault@outlook.com with your order number. For damage, please photograph the parcel and packaging before opening where possible. We will open a claim with the courier on your behalf — courier claims usually take 7–12 days to resolve. We remain responsible for getting your order to you: you'll receive a replacement or full refund for confirmed lost or damaged-in-transit orders, in line with our Refund & Returns Policy.

Risk in the goods passes to you on delivery.

9. Contact

Shipping queries: help.celestialvault@outlook.com (include your order number). This is our one and only official support email.

Celestial Vault, 21 Centinal Road, Winchester, SO22 6HA, United Kingdom.